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Define Instruments products are designed and manufactured in New Zealand according to rigorous quality standards. We are an established company and our products have been field tested for more than 15 years.

Our manufacturing plant takes quality very seriously and is ISO 9001 approved by Lloyds Register. For more information, please read our Quality Policy.

We guarantee all of our products for a period of five years from date of shipment, provided that the product does not show signs of abuse and has not been used incorrectly. For full warranty details, please view our Warranty Statement.

Define Instruments will accept product returns for credit or exchange up to 30 DAYS after the dispatch date, provided that the returned product(s) are unused, and in original condition – complete with original documents and packaging.

All returns require a Return Goods Authorization number, regardless of the reason for the return. This can be obtained by contacting sales@defineinstruments.com. Please see our Returns Policy for full details.

Any item(s) purchased on our website are eligible for return, provided they are in new condition as detailed in our Returns Policy. We may not be able to accept returns of:

Special orders
Non-stock products
Products that have been built or configured according to your specifications
Distributor stock
All returns require a Return Goods Authorization number, regardless of the reason for the return.

We will refund your shipping costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.